Terms & Conditions

The boring stuff!

These Terms and Conditions ("Agreement") apply to all services provided by Boxfresh Creative ("we", "us", or "our") to any client ("you" or "Client"). By purchasing our services through our website, you agree to the following terms:

Services

  • Boxfresh Creative offers branding, graphic design, and website design services. Each service is described in detail on our website and purchased directly online. Custom or bespoke services may require additional communication and agreement.

Payment Terms

  • All services must be paid in full upfront via our website before work begins.

  • Payment is processed securely through our chosen payment provider(s).

  • Prices are listed in GBP (£) and are exclusive of VAT unless otherwise specified.

  • No work will commence until payment has been received and confirmed.

Client Responsibilities

  • You must provide all required materials (e.g., brand assets, content, photos) promptly to avoid delays.

  • Delayed communication or missing content may affect turnaround time and delivery schedule.

Revisions & Final Delivery

  • Each package includes a specified number of revisions. Additional changes may incur extra charges.

  • Final deliverables (print-ready files, web assets, etc.) are sent via email or shared link upon project completion.

Governing Law

  • This Agreement is governed by the laws of England and Wales. Any disputes will be handled through the UK legal system.

Project Scope

  • Services are delivered as outlined in the selected package.

  • Any work beyond the scope (e.g., additional revisions, pages, or deliverables) will require a separate quote and payment.

  • Estimated turnaround times are listed with each service but may vary based on client responsiveness.

Intellectual Property

  • Upon full payment and completion, final approved designs become your property.

  • We reserve the right to showcase completed projects in our portfolio and marketing unless otherwise requested in writing.

  • Drafts and unused concepts remain the intellectual property of Boxfresh Creative.

Cancellations & Refunds

  • Due to the nature of creative services and immediate project scheduling, all sales are final.

  • Refunds are not available once work has begun.

  • If you wish to cancel before work has started, you may be eligible for a partial refund, minus admin or consultation time.

  • In exceptional cases, at our discretion, we may offer a credit toward future services.

Liability

  • Boxfresh Creative is not liable for any losses, damages, or legal disputes arising from the use of delivered designs. It is your responsibility to ensure that content and assets comply with copyright and legal requirements.